Privacy policy
Store regulations and privacy policy
1. General information
1.1. These Regulations establish the rules for placing Orders in the Online Store Voblery.eu operating at the address: http://www.voblery.eu, which is run by the Seller.
Whenever the Regulations refer to:
Sellers - this means a company
FishingStock Sp. z o. o.
Poland, Katowice
Peace Street 17
40-859
NIP:634-283-90-16
Client – this means a natural person with at least limited legal capacity and over 18 years of age, as well as a legal person or an organizational unit without legal personality.
Shop – this means the online shop run by the Seller at the Internet address http://www.voblery.eu
Goods or Goods – this means the goods or goods offered by the Seller for retail sale available in the Store.
Price – this means the price of the Goods placed next to each Good. For customers staying in Poland, product prices are given in Polish zloty (PLN). For buyers from outside Poland, prices may be given in euros (EUR), depending on the customer's country of residence. Prices include VAT (i.e. they are gross prices). The price does not include the costs of delivering the Goods to the place indicated by the Customer (see: Costs of delivering the Goods).
Suppliers – this means a courier company or other entities delivering Orders placed in the Store and cooperating with the Seller.
Costs of delivering the Goods – this means the costs related to the delivery of the Goods ordered by the Customer.
Order – this means an order for a Product or Products (purchase offer) placed in the Store by the Customer in accordance with these Regulations.
1.2. The Seller reserves the right to refuse to process the Order in the event of obvious errors on the Store's websites, consisting in the incorrect display of the price or availability of the Goods.
1.3. The information provided on the Store's website does not constitute an offer within the meaning of the provisions of the Act of 23 April 1964, the Civil Code (Journal of Laws No. 16, item 98, as amended), hereinafter referred to as the "Civil Code". They constitute an invitation to submit offers by Customers.
2. Registration and conditions for placing Orders
2.1. The Customer may place an Order after:
a) placing an Order using the order form on the Store's website,
b) correctly completing the personal data form and the Order delivery data,
c) reading and accepting the Store Regulations.
2.2. In the Order, the Customer may additionally indicate the data required for issuing a VAT invoice if he requests the issuance of a VAT invoice.
2.3. The Customer may register on the Store website. Registration activities are performed once. The login and password set by the Customer are confidential.
2.4. By placing an Order, the Customer accepts these Regulations.
3. Order fulfillment and time
3.1. After placing an Order, the Customer receives an e-mail with information about its parameters. The Customer confirms the placed Order by clicking on the confirmation link provided in the e-mail.
3.2. Placing and confirming an Order by the Customer on the Store website is not tantamount to concluding a sales agreement. The sales agreement is concluded when the Seller confirms the availability of the Goods by changing the order status to "Accepted for fulfillment". The Customer will receive an e-mail about the commencement of order fulfillment.
3.3. The payment for the Goods and the Costs of delivering the Goods may be settled by bank transfer.
3.4. The Order processing time is counted from the moment the payment is credited to the Seller's account in the case of payment by bank transfer or card or from the moment the Order is confirmed by the Customer in the case of choosing the cash on delivery payment method.
3.5. The order processing time is, depending on the type of product ordered, from 24 hours to 10 business days.
3.6. The Seller reserves the right to refuse the execution of Orders:
a) placed on an incorrectly completed order form,
b) after an unsuccessful attempt to confirm the Order,
c) submitted in violation of these Regulations.
3.7. The Seller delivers the Goods covered by the Order to the Customer along with a sales document in the form of a fiscal receipt/sales receipt or a VAT Invoice issued at the Customer's request. The VAT Invoice is issued provided that the data required when placing the Order and necessary for its issuance are correctly completed.
3.8. The terms of the sales contract are specified in these Regulations, applicable legal provisions and any individual arrangements between the Seller and the Customer.
3.9. The Customer ordering Goods from the Seller undertakes to receive the Goods and pay the Price indicated by the Seller together with the Costs of delivering the Goods.
4.0. The order processing time is counted from the moment of obtaining positive payment authorization.
4. Payment Policy
4.1. The payment for the Goods and any Costs of delivering the Goods may be settled in one of the forms chosen by the Customer described in points 4.2 and 4.3 below.
4.2. In the case of prepayment made by bank transfer to the Seller's bank account, the transfer order should include in the transfer title: the Customer's name and surname and the Order number. The amount due should be transferred to the bank account PL06249000050000453054387486
4.3. In case of payment via PayPal, a handling fee is added to the total amount of payment for the order. This fee is 2.9% of the total amount of the order + a fixed fee of PLN 1.35.
4.4. The entity providing online payment services is Blue Media SA
4.5 Available payment methods:
·
bank transfer
·
PayPal payment
·
BLIK eService payment
·
Payment by payment card
5. Delivery of ordered Goods
5.1. The Seller delivers the ordered Goods by courier or by sending them to InPost parcel lockers via the Supplier.
5.2. Shipment via the Supplier is carried out within the time specified for each product, counted from the posting of payment to the Seller's account in the case of payment by bank transfer. This time does not include non-working days. The current cost of delivering the Goods is provided on the Store's website.
5.3. In special cases of temporary lack of goods from the manufacturer, the order processing time may be longer than the time given for a given product. In such a case, the Customer will be immediately informed of this fact, as well as of the expected order processing time.
5.4. In the event of the Customer's absence at the address indicated in the Order, the Customer will be charged the costs associated with the additional Delivery. If the Customer is a consumer, the provisions of this point shall not apply in the event of accidental events or cases not attributable to the consumer or for which the consumer is not responsible.
5.5. Upon delivery of the Goods, the Customer is requested to check, in the presence of the Supplier, whether the shipment has not been damaged during transport; whether the packaging is intact; whether the goods are consistent with the Order and the information contained in the confirmation of receipt of the Order by the Supplier.
5.6. If the shipment is found to be damaged, incomplete or inconsistent with the Order, the Customer should not accept the shipment and report this fact to the person delivering the Goods on site so that the Supplier can draw up a Return Protocol.
5.7. The Seller also provides for the possibility of personal collection of the Goods at the Seller's sales point. The collection of the ordered Goods is made by the Customer or a person authorized by him (authorization must be in writing), at the designated sales point of the Seller, after prior confirmation of the date by the Store administration by e-mail or phone.
6. Return and exchange of goods
6.1. Pursuant to art. 27 of the Consumer Rights Act (Journal of Laws 2014, item 827), hereinafter referred to as the "Act", the Consumer who has concluded a distance contract or an off-premises contract has the right to withdraw from it within 14 days without giving any reason and without incurring any costs, except for the costs specified in art. 33.
6.2. The returned or exchanged Goods must be complete, unused, and may not bear traces of use.
6.3. The Seller will refund the amount received for the returned goods within 10 working days by bank transfer to the account indicated by the customer or by postal order to the address indicated in the order. The correction invoice is issued at the time of receipt of the returned goods at the manufacturer's warehouse.
6.4. The Customer, with the consent of the Seller, may, within 14 days from the date of receipt of the Goods by the Customer, exchange the Goods for other Goods or withdraw from the purchase agreement without the consent of the seller.
6.5. In the event of an exchange of Goods, the paid Price will be credited towards the Price of the newly ordered Goods, and any difference in Price will be paid by the Customer or refunded by the Seller, as appropriate.
6.6. In the event of a complaint/return of a damaged product, please attach a copy of the Damage Report prepared by the courier.
6.7 The Ordering Party's bank commissions are not refundable by the Seller.
6.8. If the delivery is inconsistent with the order placed, the ordering party is obliged to inform the seller within 3 days of receiving the order at shop@voblery.eu . The email should clearly state the missing products with an attached photo of all received items and the packaging in which the shipment was delivered. A notification submitted more than 3 days after the delivery date will not be considered.
7. Warranty and complaint of goods
7.1. In accordance with the Act, the Seller is liable to Customers who are consumers for the non-conformity of the Goods with the contract. In the case of Customers who are not consumers, the Seller is liable under the principles set out in the Civil Code.
7.2. The Seller will inform the Customer about the consideration of the complaint within 14 days of filing the complaint. The Customer should provide contact details in the complaint form enabling contact with the Customer within the period specified in the first sentence of this point, in particular the telephone number or e-mail address . The given period, in the case of Customers who are not Consumers, is only indicative.
8. Seller's Liability
8.1. The Seller shall not be liable for any consequences resulting from improper or inconsistent with the Regulations placing an Order by the Customer, in particular incorrect completion of the registration form or order form.
8.2. Subject to mandatory provisions of law, towards Customers who are not consumers, the Seller's liability is limited to losses actually incurred in connection with the execution of the order and does not include lost profits, and may not exceed the amount of the Price.
9. Protection of personal data
9.1. By registering or placing an order in the Store, the Customer consents to the collection and processing by the Seller of personal data provided in the form in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
9.2. The Customer may consent to receive advertising and commercial information from the Seller sent via electronic means of communication. Consent is not a condition for the execution of the Order. This consent is granted by the Customer by selecting the appropriate option on the application form.
9.3. The Customer has the right to inspect the content of the personal data provided and to correct them, as well as to request the deletion of the data.
9.4. The administrator of the Customer's personal data is FishingStock Sp. z o. o. Poland, Katowice, Pokoju 17, 40-859, NIP: 634-283-90-16.
9.5. For additional provisions regarding the protection of personal data, see point 11 ("Privacy Policy").
10. Final provisions
1. The Regulations come into force upon their publication on the Store's website.
2. The Seller is entitled to introduce changes to the Regulations with immediate effect. Changes to the Regulations come into effect upon their announcement on the Store's website. Changes may not violate the rights of the Ordering Party resulting from Orders placed before such changes were introduced.
3. If you pay using PayPal, the products will be shipped immediately after our online store receives the payment confirmation in PayPal. This process usually takes up to 4 hours. When choosing this payment method, a handling fee of 3% of the order value is added to the total amount of the order.
11. Privacy Policy
The administrator of your personal data (i.e. the entity that decides on the method and purposes of their processing) is
FishingStock Sp. z o. o.
Poland, Katowice
Room 17
40-859
NIP:634-283-90-16
processes your personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter: GDPR).
FishingStock Sp. z o. o. processes your personal data for the following purposes:
a) order fulfillment and shipment
b) PayPal
c) BLIK eService
e) transfer of your personal data to Alior Bank. ("Bank") in connection with:
a. the provision by the Bank to the Online Store of the service of providing infrastructure for handling payments via the Internet (legal basis: Art. 6 sec. 1 letter f) of the Regulation).
b. the processing and settlement by the Bank of payments made by customers of the Online Store via the Internet using payment instruments (legal basis: Article 6 paragraph 1 letter f) of the Regulation).
c. in order for the Bank to verify the proper performance of agreements concluded with the Online Store, in particular to ensure the protection of payers’ interests in connection with the complaints they submit (legal basis: Article 6 paragraph 1 letter f) of the Regulation).
c) transfer of your personal data in connection with the possibility of proposing payment for the purchased goods or services by BLUE MEDIA SA, PRZELEWY 24, PAYPAL under a commission agreement covering a purchasing formula and making this purchasing formula available through the Online Store, as well as for the purpose of verification by BLUE MEDIA SA, PRZELEWY 24, PAYPAL of the proper performance of such commission agreements (legal basis: art. 6 sec. 1 letter f) of the Regulation).
In connection with the processing of personal data for the purposes specified in paragraphs 3 and 4, your personal data may be made available by the Online Store to other recipients or categories of recipients of personal data, which may be:
a) Alior Bank
b) PayPal
c) BLIK eService
In the event that you provide your personal data in order to conclude an agreement with the Online Store, providing your personal data is a condition for concluding this Agreement. Providing personal data in this situation is voluntary, however, the consequence of not providing this data will be the inability to conclude an agreement with the Online Store.
If you provide your personal data for the purpose of transferring your personal data to BLUE MEDIA SA, PRZELEWY 24, PAYPAL before concluding a sales contract for goods (or services) purchased in the Online Store, the transfer of this data is a condition for concluding a sales contract in connection with the business model adopted by the Online Store.
If your personal data are transferred to the Bank in connection with the handling and settlement of payments made by you to the Online Store via the Internet using payment instruments, the provision of data is required in order to execute the payment and provide confirmation of its execution by the Bank to the Online Store.
In the event that your personal data is transferred to the Bank for the purpose of verification by the Bank of the proper performance of agreements concluded with the Online Store, in particular to ensure the protection of payers' interests in connection with the complaints they submit, the provision of such data is required in order to enable the performance of the agreement concluded between the Online Store and the Bank.
In the event of transferring your personal data to BLU MEDIA SA, PRZELEWY 24, PAYPAL in connection with the possibility of proposing that you pay the price for the goods or services purchased by you by BLU MEDIA SA, PRZELEWY 24, PAYPA under a contract of mandate covering the "Buy with Twisto" purchasing formula and making this formula available by the Online Store, providing this data and processing it for this purpose is required in connection with the business model adopted by the Online Store and in order to perform the contract concluded between the Online Store and BLUE MEDIA SA, PRZELEWY 24, PAYPAL.
You have the right to:
- access to the content of your personal data and receive a copy thereof,
- request their correction or rectification
- request their removal,
- request to limit the processing of your personal data,
- for data transfer,
- to object to data processing,
- not being subject to automated decision-making, including profiling,
- in the event that the processing is based on your consent - the right to withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal.
All requests must be submitted in writing to the following address:
FishingStock Sp. z o. o.
Poland, Katowice
Room 17
40-859
NIP:634-283-90-16
If you believe that the processing of your personal data violates the provisions of the GDPR, you have the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office.
We treat your personal data - which is provided to us - (name, address, telephone number, e-mail address) as highly confidential and we make every effort to ensure that it is properly secured and stored safely.